What's new
What's new
New features are added for every agency at no extra cost.
Latest releases
Recordings transcribed with speakers and time codes
Audio and video recordings on a translation job are transcribed with Azure AI Speech, so the transcript says who said what, with time codes, and the translation sits beside it as a timeline. A meeting's recording or live transcript, added to a translation job, is handled the same way. Choose the engine in Settings > AI translation.
Translator's declarations in the court's format
Mark a translation project as court work and the declaration is made in the court's own format, one copy in each language, from editable templates for England and Wales, the United States and elsewhere. The linguist gets it with the job and uploads the signed copy.
FreeAgent, next to Xero
Connect your FreeAgent account: client invoices, payments received, linguist bills and payouts go across, payments are matched to the bank lines FreeAgent already has, and invoices paid in FreeAgent are marked paid here.
Quote reminders and deadline reminders
Quotes without an answer are followed up on a ladder you set, such as the next day, after three days and a final one a week later, and stop as soon as the client replies. Linguists are reminded before a deadline and again after it, and the project manager gets a note when a job is late. Off until an admin switches them on.
Linguists answer job offers by text
A reply to a job offer sent by text is read and applied to the job post and the project manager is told. Once a job is filled, the other linguists can be told in one click.
Staff roles
What each role may open, change and see, down to client prices, linguist rates, margins and bank details, decides every page, menu item and money figure.
VAT choices on every charge line
Each client or linguist charge can add VAT, include it in the price or carry none. Agencies not registered for VAT say so once, and margins are shown before VAT.
Scans and photos counted with AI
Count the words on a quote or enquiry and scanned PDFs and photos are read with AI in the background, with the result shown when it is ready.
Linguist sign-up with a confirmed email and mobile
New linguists confirm their email address and mobile number with a code as they sign up, pick their address from a finder, and the form works on a phone. Each check can be switched off.
Clients see finished translations only
The client portal shows the source files and the finished translations. AI drafts, declarations and timesheets stay with your team.
Files follow the work
Documents attached to an enquiry are carried to the quote and on to the project, and an enquiry whose quote became a project is marked won.
A second opinion on AI drafts, and stamps labelled
Ask another AI provider for a second opinion on a draft. Stamps, seals and signatures in PDFs, scans and Word files are labelled in the draft.
Translations back from the linguist
When a linguist submits a translation, the team is emailed, the project reads Back from linguist, Action needed lists it, and the linguist is asked for the signed declaration.
Text message delivery status
The SMS inbox shows texts that failed and why, with Twilio set-up steps, and times shown the way a phone shows them.
Late September 2026
AI translation that reads the whole document
Before translating, the AI works out what the document is, its subject and who it's for. Certified documents are translated strictly as written, and scanned forms and certificates come back in the layout of the original.
Online meetings with Microsoft Teams and live transcripts
Hold each session in your own meeting room or a Microsoft Teams meeting made for the booking, with personal join links, a waiting room, live transcripts and calendar invites that follow the booking.
Instant translation for clients
Clients upload a document in their portal, get a price at once and pay online. Your team checks the AI draft before anything is delivered.
Quality scores, personas and a revision step
Every AI-drafted segment gets a quality score, personas give each client its own style, AI suggests glossary terms and builds translation memory from past jobs, and a revision step records every change.
Action needed panel
A to-do list for project managers: translations due, interpreting not closed, jobs with no linguist, work not invoiced and client emails that raise a problem.
Xero sync
Client invoices, payments, linguist bills and payouts go to your own Xero organisation, and invoices paid in Xero are marked paid here.
Report builder and custom fields
Add your own fields to clients, linguists, enquiries, quotes and jobs, then build reports with them, save them for the team and download them for Excel.
Word counts on quote files
Count a document's words, pages, repetitions and translation memory matches in one click, without AI.
PayPal payouts and Wise batches
Pay linguists to their PayPal account, send a whole pay run to Wise as one batch, and let payment emails go out by themselves once the money has gone. Each agency chooses which payment methods linguists are offered.
A Can pay linguists permission
Choose which staff may release linguist payments. Nobody can give the right to themselves.
A linguist portal made for phones
A tab bar, touch-sized fields and payment details first, for linguists who work between jobs.
Ask AI explains the portal
Ask how to do something and get the steps for your role, as your agency has the portal set up. Earlier chats can be reopened.
Dark mode in every portal
Light, dark or dark grey, or follow the device: each person chooses, in the staff, client and linguist portals.
Hashed passwords and single-use links
Passwords are stored as salted hashes, and links to set or reset a password work only once.
Earlier this year
AI translation
Translate Word files, PDFs, scans, photos and recordings into an editable Word draft that keeps the layout, then review it side by side in a bilingual editor with translation memory and glossary.
Validate a translation against its source
Check any translation a linguist sends back against the source document; the points to review are listed right under the file.
AI quote assistant for your website
An embeddable chat that turns website visitors into complete enquiries: it asks for the essentials, collects documents, confirms everything and attaches the conversation.
Ask AI
Ask questions about linguists, bookings, quotes, rates and clients in plain English. Admins can let it prepare new clients, linguists and draft quotes from a pasted email, confirmed before saving.
Job post assistant
AI polishes job posts, suggests an SMS version, drafts replies and summarises linguists' answers, without ever seeing client names or prices.
Wise and Airwallex payouts
Pay approved linguist requests straight through Wise or Airwallex, with automatic routing and protection against paying twice.
Payout readiness checks
See which linguists are missing an address or bank details, and send a pre-filled request email in one click.
Sign in with Microsoft
Microsoft Entra single sign-on for staff, with an option to switch off passwords.
AI bank reconciliation
Suggested invoice matches for each bank payment, including combinations of invoices.
Two-way SMS inbox
Linguists' SMS replies arrive in the portal, with an unread badge in the header.
Inbox to enquiry
AI reads your shared mailbox and creates enquiries from genuine requests, with a duplicate check.
Disputes and complaints
Record, assign and resolve complaints with a complete trail.
Tracked email campaigns
Send campaigns to clients and see opens and clicks for each recipient.
Field-level change tracking
See exactly what changed on a quote, project or order, who changed it and when.
One-click translation postal packs
Certificate, translation and source merged into one PDF, with Word files converted on upload.
Start your free trial
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