Privacy policy

This policy explains what information LinguisTriks ("we", "us") collects through this website, how we use it and the choices you have. If you have signed an agreement with us to use the LinguisTriks platform, that agreement governs the information you and your users put into the platform, and it takes precedence over this policy where the two differ.

Who we are

LinguisTriks provides software for translation and interpreting agencies. You can contact us about privacy at info@linguistriks.com or by post at Dallam Court, Dallam Lane, Warrington WA2 7LT.

What we collect

• Information you give us when you contact us, book a demo or start a trial: your name, email address, phone number, company, portal name and anything you write in a message.
• How you found us, sent with the contact, demo and free-trial forms: the ad, campaign, search engine or website that brought you to the site and the page you arrived on. We use it to see which of our advertising works. No cookie is used for this.
• Technical information such as your IP address, browser type and the pages you visit, which our servers record to keep the site running and secure.
• Analytics information, only if you choose "Accept all": how you use the site, collected by Google Analytics.
• Advertising measurement, only if you choose "Accept all": if you came to the site from one of our ads on Google or in ChatGPT, Google Analytics, Google Ads and OpenAI record whether that visit led to a trial or demo request.
• Chat conversations, only if you accept and use our live chat, provided by Tawk.to.
• Spam-check information on the contact and free-trial forms: Google reCAPTCHA looks at your IP address, browser and how you use the page to tell people from automated spam.

How we use it

• To reply to your enquiry, arrange a demo or set up your trial portal.
• To send you messages about your trial or account.
• To understand how the site is used and improve it, if you have allowed analytics.
• To see which of our Google ads lead to trials and demo requests, if you have allowed it.
• To send you news about our services, but only if you have agreed to receive it. You can opt out at any time.

We rely on these legal bases under UK data protection law: taking steps at your request before entering into a contract (trials and demos), our legitimate interests in responding to enquiries and keeping the site secure, and your consent for analytics cookies, Google Ads and ChatGPT ads measurement, live chat and marketing. The reCAPTCHA check on our forms relies on our legitimate interest in keeping spam and abuse out.

Who we share it with

We use trusted service providers to run this website: our hosting and email providers, Google reCAPTCHA on the contact and free-trial forms, and, only with your consent, Google Analytics, Google Ads, OpenAI (for ChatGPT ads) and Tawk.to. They process information on our behalf and for no other purpose. We do not sell your personal information. reCAPTCHA is also covered by Google's Privacy Policy and Terms of Service.

Cookies

Cookies are small files a website stores in your browser. We use:

• Essential cookies, which the site needs to work: for example to protect forms against misuse and to remember your cookie choice. These are always on. On the contact and free-trial pages this includes the cookie Google reCAPTCHA sets to check for spam.
• Analytics cookies set by Google Analytics, which help us understand how the site is used. These are only set if you choose "Accept all".
• Advertising measurement cookies set by Google Analytics for Google Ads, which tell us whether a click on one of our Google ads led to a trial or demo request. We don't use them to show you personalised ads. These are only set if you choose "Accept all".
• ChatGPT ads measurement cookies set by OpenAI, which tell us whether a click on one of our ads in ChatGPT led to a trial or demo request. We don't use them to show you personalised ads. These are only set if you choose "Accept all".
• Chat cookies set by Tawk.to so our live chat can work. These are only set if you choose "Accept all".

You can change your choice at any time using "Cookie settings" at the bottom of every page.

How long we keep it

We keep enquiry and trial information for as long as we need it to respond to you and manage our relationship with you, and then delete or anonymise it.

How we protect it

Information you send through this site is encrypted in transit using TLS. We review what we collect and how we store it, and we use technical and physical security measures to guard against unauthorised access.

Your rights

You can ask for a copy of the personal information we hold about you, and ask us to correct it, delete it, restrict how we use it, or transfer it. You can object to our use of it and withdraw consent at any time. Email info@linguistriks.com to make a request. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We update this policy from time to time to reflect feedback and changes to our services. We'll post any changes on this page, so please check back occasionally.