AI tools
AI tools for translation and interpreting agencies
Optional AI features for machine translation drafts, online translation orders, a website quote assistant, questions about your own data, meeting transcripts and client emails that need a reply. They are off until an admin switches them on, and a person approves anything that is sent or changed.
AI translation
Editable drafts in the original layout
Click Translate with AI on a source file. The whole document is read first to work out what it is, such as a birth certificate, a contract or a product manual, and certified documents are translated strictly as written. Word, Excel and PowerPoint files are translated in place, so styles, tables and pictures stay where they were. PDFs, scans and photos are rebuilt as an editable Word file, with form lines, stamps and signatures carried across, and recordings are transcribed, then translated line by line with timecodes. Every segment gets a quality score, your linguist reviews the draft in a bilingual editor with your translation memory and glossary, and an optional revision step records every change before the translation goes out.
- Word, Excel, PowerPoint, PDF, scans, photos, subtitles, web pages, audio and video
- Recordings transcribed with each speaker named and time codes, translated as a timeline
- Layout kept: tables, form lines and pictures, with stamps, seals and signatures labelled
- Personas: a house style for each client or kind of document
- A quality score on every segment, and an automatic check of certified, legal and medical drafts
- Ask AI in the editor, and suggested fixes that a person applies
- A second opinion on a draft from another AI provider
- Glossary terms suggested by AI, and translation memory built from your past jobs
- A revision step with tracked changes, and star ratings for linguists
- XLIFF export and import for CAT tools such as Trados and memoQ
Safeguard: Drafts are internal: only your staff and the assigned linguist see them, never your client. A person confirms the translation before it is delivered, and documents are processed by Microsoft Azure OpenAI.
Online translation orders
Fixed prices for documents clients upload
Switch it on and set your price per word, a minimum charge and the turnaround. A client uploads a document in their portal and the words are counted straight away, without AI, so nothing is spent before they pay. They see the price, pay by card or PayPal, and an ordinary paid order is created with its deadline. The AI draft starts straight away, your project manager is told, and the client receives the translation once your team has checked and published it.
- Your price per word, minimum charge and turnaround, in the currencies you choose
- Words counted without AI, so nothing is spent before payment
- Paid through your own Stripe or PayPal account
- Scans, recordings and very long documents go to a normal quote instead
- Deadlines counted in working days from the payment
Safeguard: Off until an admin sets it up. Clients never receive raw AI output: a person checks the translation before it is delivered.
Website quote assistant
Quote requests from your website
A chat you can add to your own website. Visitors describe what they need; the assistant asks for anything missing one question at a time, collects their name, email and phone, asks for the document when it's a translation, and shows a summary to confirm. The result lands as a new enquiry with the whole conversation attached, and the client record is created for you.
- Asks only for what's missing, one short message per step
- Drag-and-drop document upload for translations
- A confirmation card before anything is sent
- The visitor gets an acknowledgement email straight away
- Embeds on any website, with a link to your usual form if you prefer
Safeguard: Rate-limited and spam-protected. Prices are only shown if you choose to show them.
Ask AI
Answers from your own data
A chat assistant on every page of your team's portal that answers from your own data: find linguists, look up bookings, check a quote's status, see typical rates or get a client overview. Ask how to do something and it explains the steps for your role, as your agency has the portal set up. Paste an email and it can prepare a new client, a new linguist or a draft quote for you to confirm, and your earlier chats are there to reopen.
- Find linguists by language and town
- Today's, upcoming and past bookings
- Quote status and client overviews
- Typical client and linguist rates from your own history
- Step-by-step help for your role, based on how your portal is set up
- Admins can let it add clients, linguists and draft quotes
- Previous chats you can reopen and continue
Safeguard: It can only use a fixed set of approved tools, never open database access, and every change waits for a person to click Confirm.
Live meeting transcripts
Transcripts of online meetings
Switch transcription on for a meeting held in your own meeting rooms, and each person's microphone is turned into text as they talk. Because every speaker is captured separately, the transcript shows who said what and when, and your team can download it as text or delete it after the session. Afterwards, the transcript or the recording can be added to a translation job and translated with AI translation, with the usual review before anything reaches the client.
- Each speaker named, every line time-stamped
- Download as text, or delete it
- Translated afterwards on a translation job, with a linguist's review
- Chosen meeting by meeting, and only if your agency allows it
- Works with video and audio sessions in your own meeting rooms
Safeguard: The audio is never stored. Only the text is kept, with the meeting, for as long as your retention setting allows.
Client email check
Client emails that need attention
The Action needed panel lists translations due, interpreting not closed, bookings without a linguist and work not invoiced. With AI switched on, it also reads new emails from your clients, picks out complaints, cancellations and invoice questions, and adds them to the list with a one-line summary and a link to the client's emails.
- Only emails from clients are read, never your staff's or your linguists'
- Automatic replies are skipped
- A one-line summary is all that is kept
- Snooze an item or mark it handled for the whole team
Safeguard: Off until AI is switched on for your agency. It reads and summarises; it never replies or changes anything.
Inbox to enquiry
Enquiries created from email
Connect your shared mailbox and AI reads new emails, works out which ones are genuine enquiries rather than newsletters or replies, pulls out the details and creates the enquiry, after checking it isn't a duplicate of one you already have.
- Only clear enquiries are created, using a confidence threshold
- Duplicate check by email address and phone number
- The enquiry source is recorded as Email
- Mailboxes are checked on a schedule, day and night
Safeguard: Off until you switch it on for your agency.
Job offer drafting
Drafts for job offers and replies
When you send a job to linguists, AI can polish the post, suggest a short SMS version, draft replies to questions and read the answers that come back, summarising who can do the job and on what terms.
- Improve a job post in one click
- A suggested SMS version of the post
- Draft replies to linguists' questions
- A "who should I pick?" summary of the replies
- Replies sent by text read and applied to the job post
Safeguard: It never sees your client's name or prices, and any number in a draft that didn't come from your job details is flagged.
Bank reconciliation
Suggested matches for bank payments
Import a bank statement and get a proposed invoice for each payment. When one payment covers several invoices, the platform looks for the combination that adds up, and AI helps when the numbers alone aren't enough.
- Starts from each invoice's outstanding balance
- Finds combinations of invoices that add up to a payment
- AI suggestions when references are vague
- Stripe payments matched automatically by reference
Safeguard: Suggestions only: your team makes every allocation.
Template redesign
Updated layouts for email templates
Pick an email template, describe the look you want, and AI rewrites the design with a modern layout while keeping your wording. Placeholder checks flag anything that broke before you save.
- Works on any email template
- Preview before saving
- Broken placeholders flagged automatically
Safeguard: Nothing changes until you save.
Controls
How the AI tools are controlled
These rules apply to every AI feature.
A person confirms
AI drafts and suggests. Anything that sends a message or changes your data waits for a person to confirm it.
Fixed actions only
The assistant can only use a fixed list of actions. It never writes its own database queries.
Only the data it needs
Drafts written for linguists never include your client's name or your prices, and clients never see an AI draft.
Numbers are checked
Rates or dates in a draft that didn't come from your job details are flagged before you send.
Every call logged
Each AI request is recorded in your agency's AI usage log.
Off by default
AI is off until an admin turns it on, and each agency decides for itself.
Estimate
Estimate the time saved on enquiries
Enter your own figures to estimate the time saved when enquiries are captured automatically.
- No more re-typing enquiries from emails
- Website visitors answer the questions before you call them
- Documents arrive with the enquiry, not three emails later
Estimate the admin time AI could give back
Use your own numbers. Nothing you enter here is stored.
An estimate from the figures you enter, not a promise. The fastest way to know is to try it on your own enquiries during a free trial.
Questions
Questions about the AI tools
Which files can AI translation handle?
Word, Excel and PowerPoint files, older Office and OpenDocument formats, PDFs, scanned documents, photos, subtitle files, web pages, plain text, and audio or video recordings. Word, Excel and PowerPoint keep their own layout; PDFs, scans and photos are rebuilt as an editable Word file; recordings become a time-coded transcript with its translation, with each speaker named when Azure AI Speech is chosen.
Does the AI know what kind of document it is translating?
Yes. Before it translates, it reads the whole document to work out what it is, its subject, its purpose and who it is for, and uses what your team has recorded on the job. Certified documents are translated strictly as written, while marketing and website text can be localised. Your staff can see and correct what it found.
Who sees AI translation drafts?
Only your staff and the linguist assigned to the job. Drafts are kept apart from the translated files your client can see, and a translation reaches your client only when your team saves it as the final file, including with instant translation.
How do we know a draft is good enough?
Every segment gets an AI quality score from 0 to 100, so reviewers can start with the weakest ones. By default, certified, legal and medical drafts are also checked automatically after translation, and a revision step lets a second linguist record every change, with a quality score for the translation.
Is AI included in every plan?
AI translation and the Ask AI assistant are included in Scale and Enterprise. On Starter and Growth you can try them free: 10 AI-translated files, and 10 Ask AI conversations for each user. The quote assistant, inbox to enquiry, job post assistant, bank reconciliation and template designer come with every plan.
Will the AI send emails or change data by itself?
No. It drafts and suggests. Messages go out, and records change, only when someone on your team confirms.
Which AI does LinguisTriks use?
Enterprise AI services such as Microsoft Azure OpenAI, called from our servers, rather than consumer chatbots. Under Microsoft's Azure OpenAI terms, prompts and answers aren't used to train the models.
Can the assistant see everything in our system?
It can only use a fixed set of approved tools, such as finding linguists or checking a quote's status, and it works inside your agency's own database. Drafts written for linguists never include client names or prices.
Can we turn AI off?
Yes. AI is off until an admin switches it on, and it can be switched off again at any time.
How much time will it save us?
That depends on your volume and how your team works today. Use the estimator on this page with your own numbers, then try it on your data during a free trial. Once you use AI translation, the AI effort report shows how much your linguists changed and the hours saved.
Start your free trial
Try every feature free for 30 days, or book a demo with our team. No credit card needed.