Interpreter scheduling software
Interpreter scheduling software that fills assignments and gets everyone paid
Schedule on-site, phone and video assignments in their own time zones, dispatch each one to the right interpreters by text and email, confirm the first good answer, and let the timesheet, the client invoice and the interpreter's pay follow from the same record.
In short
Interpreter scheduling software matches each request - language, date, time zone, place or remote link - with an interpreter who can take it, then keeps the assignment, the confirmations, the timesheet, the invoice and the interpreter's pay together. LinguisTriks does the scheduling and the business around it, for agencies that work on site, by phone and by video, in the US and the UK.
How an assignment flows
From request to paid interpreter
One record from the first request to the last payment, so nothing is re-typed into a second system.
- 1 Request comes in Client portal, email, phone or your website
- 2 Assignment created Language, time zone, place or remote link, duration, reference
- 3 Dispatched to a shortlist Text and email in one go
- 4 Interpreter accepts One tap from a secure link, no password
- 5 Confirmed and reminded Email and text reminders before the session
- 6 Session delivered On site, by phone or by video
- 7 Timesheet approved Submitted online by the interpreter
- 8 Invoiced and paid Client invoiced, interpreter paid
Scheduling
One schedule for on-site, phone and video
Every assignment records what a coordinator needs to staff it: the languages, the type of session, the date and time in the assignment's own time zone, the place or the remote link, the duration and the client's reference. Agencies that cover several states keep Eastern, Central, Mountain and Pacific assignments straight, and a long hearing or conference can have two or more interpreters on the same assignment.
- On-site, telephone and video assignments
- Each assignment in its own time zone
- Two or more interpreters on one assignment
- Client reference, PO number and your own custom fields
Dispatch
Offer the assignment to the right interpreters at once
Search interpreters by language, skills and location, then send the assignment to a shortlist by text and email in one go. Interpreters accept or decline from a secure link with no password; a reply sent by text is read and applied to the assignment; and every offer and answer is logged, so a colleague can see who has already been asked. Once it's filled, the others are told in one click.
- Search by language, skills and location, with a map on Growth and Scale
- Text and email offers from your templates
- One-tap accept or decline, replies by text applied automatically
- A shared log of who was contacted and what they said
Coverage
See the gaps before they become no-shows
The Action needed list shows assignments without an interpreter and interpreters who haven't confirmed a session starting within 24 hours. Reminders go to interpreters by email and text before each session, and when plans change you cancel with or without charges to the client and decide whether the interpreter is still paid.
- Unfilled and unconfirmed assignments flagged
- Email and text reminders before each session
- Cancel with or without client charges
- Decide whether the interpreter is still paid
Remote
Phone and video sessions inside the assignment
Scheduled phone and video sessions run in your own branded meeting rooms or as a Microsoft Teams meeting created for the assignment. Everyone gets a personal join link, a waiting room holds anyone else until a host lets them in, sessions can be recorded where your agency allows it, and a live transcript names each speaker.
- Your own video and audio rooms, or Microsoft Teams
- Personal join links and a waiting room
- Recording, where your agency allows it
- Live transcripts with each speaker named
Billing and pay
Timesheets, invoices and interpreter pay from the same record
Interpreters submit timesheets online and your team approves them. Invoice one assignment or a month of them on one invoice, take card and PayPal payments, and pay interpreters by ACH or local transfer through Wise or Airwallex, or by PayPal, from one approval list that can't pay anyone twice. Invoices, payments and interpreter bills sync to Xero or FreeAgent.
- Online timesheets, approved by your team
- One assignment or a month on one invoice
- Card and PayPal payments recorded automatically
- Interpreter payouts through Wise, Airwallex or PayPal, never twice
Reports
Numbers for contracts, payroll and planning
Build a report on assignments with exactly the columns a contract asks for - your own custom fields included - save it for the team and download it for Excel. Each interpreter's payment history sits on their record, and money figures are shown only to the roles you choose.
- Report builder on assignments, clients and interpreters
- Custom fields as report columns
- Payment history per interpreter
- CSV and Excel downloads
Questions
Interpreter scheduling software, answered
What is interpreter scheduling software?
Software that takes a request for an interpreter - the language, date, time, place or remote link and any requirements - and turns it into a confirmed assignment with an interpreter attached, then handles the confirmations, reminders and changes. In an agency it should also connect the assignment to the timesheet, the client invoice and the interpreter's pay, which is what LinguisTriks does.
What should interpreter scheduling software include?
At the least: assignments that keep their own time zone, an interpreter database with languages, skills and documents, a way to offer an assignment to several interpreters at once, one-tap confirmation, reminders, online timesheets, client invoicing and interpreter payments. If you work remotely, phone and video sessions with their own links. If you have contracts, reports with the columns they ask for.
Do interpreters need to download an app?
No. Interpreters accept or decline from a secure link in a text or email, with no password, and their portal works in the browser on any phone: assignments, timesheets, invoices and payment details.
Does it handle over-the-phone and video remote interpreting?
Scheduled phone and video sessions, yes: in your own branded rooms or in Microsoft Teams, with personal links, a waiting room, recording where you allow it and live transcripts. It is not an on-demand call-centre platform that connects callers to the next free interpreter in seconds.
Can we schedule two interpreters for one assignment?
Yes. An assignment can have several interpreters, each with their own rate, timesheet and payment, which is how long hearings, conferences and team interpreting are booked.
Is there a free interpreter scheduling software?
LinguisTriks is priced per user per month, with every price on the pricing page, and the 30-day free trial includes every feature with no card. Free tools tend to stop at the calendar; the cost of a scheduling system is usually in the invoicing and payments it doesn't do.
Does it work for US agencies?
Yes. Agencies in the US and the UK use it: assignments in US time zones, text messages to interpreters, card payments through Stripe or PayPal, interpreter payouts by ACH through Wise or Airwallex, and prices in dollars.
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